Terms and Conditions

Business: Vintage Exterior Clean

Service Area: Melbourne Metro & Greater Regions

Effective Date: 30/01/2026

This document outlines the standard of service you can expect from Vintage Exterior Clean and your responsibilities as a client. By confirming a booking, you enter into a formal agreement with us.

1. Scope of Exterior Works

We specialize in the restoration and maintenance of property exteriors. Our core services include:

• Pure Water Window Cleaning: Utilizing reach-and-wash systems for a spot-free finish.

• Debris Management: Comprehensive gutter clearing and downspout testing.

• Surface Restoration: High-pressure washing for masonry and low-pressure soft washing for delicate facades and roofs.

• Solar Optimization: Gentle cleaning of PV panels to restore energy efficiency.

2. Client Responsibilities & Site Prep

To ensure a “Vintage” quality finish, we require the following from the property owner:

• Securing the Perimeter: Please ensure all windows and doors are tightly shut and sealed. We are not liable for water ingress due to faulty seals or open windows.

• Clearance: Move vehicles, outdoor furniture, and fragile decorations away from the work zone. While we assist where possible, the risk of moving heavy items remains with the client.

• Utility Access: Continuous access to an external water tap with adequate pressure is required.

3. Safety & Weather Protocols

• The Safety First Rule: Our technicians reserve the right to suspend work if conditions (high winds, lightning, or extreme Melbourne heat) pose a risk to life or equipment.

• Technician Respect: We maintain a professional environment. Any form of harassment or unsafe interference with our crew will result in an immediate site exit and a $120 call-out fee.

4. Financial Terms

• Investment: All quotes are based on the visible condition of the property. If unforeseen issues arise (e.g., hidden heavy debris or restricted access), we will discuss price adjustments before proceeding.

• Settlement: Payment is required on the day of service via Cash, Card, or EFT.

• Arrears: Accounts unpaid after 7 days will attract a 10% compounding weekly late fee to cover administrative costs.

5. Cancellations & Rescheduling

We value our time and yours.

• Cancellations with less than 48 hours’ notice deprive other clients of a booking slot. As such, a 25% “Short Notice” fee applies.

6. Limitations of Liability

• The “Reveal” Factor: Cleaning often reveals pre-existing flaws (e.g., cracked tiles, oxidized siding, or loose grout) that were hidden by dirt. Vintage Exterior Clean is not responsible for repairing these pre-existing conditions.

• Wear & Tear: We are not liable for damage to aged or improperly maintained surfaces that cannot withstand standard cleaning pressures.

• Notification: Any service discrepancies must be raised within 24 hours to allow for a site re-inspection.

7. Marketing & Privacy

Unless explicitly requested otherwise, we may take “Before & After” photos of your property for quality control and marketing purposes. Your personal data is never sold and is used only for booking and billing.